RELATIONSHIP BETWEEN EMOTIONAL LABOR AND WORK ENGAGEMENT: A STUDY ON BANK EMPLOYEES
نویسندگان
چکیده
Bu çalışmanın amacı işe tutkunluk ve duygusal emek arasındaki ilişkiyi incelemektir. Araştırma Balıkesir ili Bandırma ilçesinde yer alan kamu özel 110 banka çalışanı üzerine yapılmıştır. Araştırmada toplanan veriler bir paket programda korelasyon regresyon analizleriyle incelenmiştir. sonucunda çalışanlarının boyutlarında sahte duygunun boyutu olan istek duyma boyutuyla aralarında anlamlı negatif ilişki olduğu, yine boyutlarından gizlenen duygular ile adanma arasında da olduğu tespit edilmiştir. Aynı zamanda yönde sonuçlarda almaktadır. Yapılan analizi ise emeğin üzerinde istatistiksel açıdan etkisinin olmadığı bulgulanmıştır. yöneticilere, uygulayıcılara araştırmacılara çeşitli öneriler sunulmuştur.
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ژورنال
عنوان ژورنال: Yönetim ve ekonomi ara?t?rmalar? dergisi
سال: 2021
ISSN: ['2148-029X']
DOI: https://doi.org/10.11611/yead.679070